In this section you’ll find answers to some of the more common questions we receive. If you’re question is not covered here or elsewhere please refer to the contact us page to lodge a support request.
- When will my order arrive?
Please allow up to 2-3 weeks for your order to arrive
- Can we order more than one product?
Yes you can order anything you want, there is no limit per client.
- I am an international customer and I am not sure how much I’ll be charged for a purchase.
OURPETSACCESSORIES is proud to service our customers from all over the world! All pricing on our site is in USD, the conversion rate would depend on your issuing credit card company being used on the transaction.
- Do you refund shipping fees?
Shipping fees are non-refundable
- How do I know my package has shipped and is on its way?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information.
- I got my order, but an item is missing/defective/not what I ordered. What do I do?
Once you receive your order, thoroughly check your delivered items immediately. If you believe an item is missing/defective/not part of your order, you must contact our customer care department within two days of received and let us know.